FREQUENTLY ASKED QUESTIONS
You Asked, We Answered
ARE YOU REGISTERED WITH THE DEPARTMENT OF AGRICULTURE?
Yes, our products are all registered with the appropriate V numbers, which is a legal requirement and makes us compliant with the regulations required to sell pet food. We have also completed third party laboratory analysis for all our registered products. If you are interested in the lab results, please contact us and we will email you a copy.
HOW IS THE RAW FOOD PACKAGED?
All Raw Food products are vacuum packed and heat sealed in 75 micron bags. This results in a product that is assured of not leaking.
HOW SHOULD I STORE MY RAW FOOD?
All Raw Food products should be handled in exactly the same manner as you would handle the purchase of other fresh products. If you are not going to use the product on the day that it is purchased or delivered, we advise that you store your Raw Food in the freezer. Defrost when you plan to feed your pet i.e. defrost the food and feed to your dog on the same day.
HOW SHOULD I STORE MY RAW FOOD AFTER I HAVE OPENED IT?
Once defrosted, the correct amounts of food should be given to your dog as a meal. If there is left over from the packet, this food should then be stored in the fridge until the next meal. We advise that this should never be left in the fridge for longer than 48 hours. Many users of Raw Food prefer to decant the leftovers into a Tupperware and then store in the fridge until the next meal.
ONCE OPENED, HOW LONG IS IT “SAFE” TO LEAVE IN THE FRIDGE BEFORE FEEDING TO MY PETS?
It is quite safe to leave the food in the fridge for up to 48 hours. The food should never be left opened out of the fridge for longer than 15 minutes.
HOW MUCH OF THE RAW FOOD DIET SHOULD I BE FEEDING MY DOG?
The recommended daily amount is 2.5 to 3% of body weight split between two meals daily. The variance depends on the weight, size and level of activity of your dog. Please refer to the feeding calculator. If you are still unsure of how much you should be feeding your dog daily, please feel free to email Lindsay Canning on woof@poochpalate.co.za.
SHOULD I COOK THE RAW FOOD BEFORE GIVING IT TO MY PET, OR AT LEAST, WARM IT UP IN THE MICROWAVE?
You should never cook the Raw Food products as this contradicts the basic philosophy of the diet, being a Natural, Raw Food. Also, avoid the microwave as even when defrosting the food is being cooked.
I DON’T WANT TO SERVE COLD FOOD TO MY PET. HOW DO I WARM THE FOOD SO THAT IT IS NOT COLD WHEN SERVED?
If you are serving the food directly from the fridge, at best it is recommended to add a small amount of boiling water to the food. This is acceptable as it will not cook the food and will simply warm it.
HOW DO I SWITCH MY PET FROM ITS CURRENT FOOD TO THE RAW FOOD DIET?
There are two methods for doing this, one is a slow switch and the other is a fast switch.
The fast switch is an immediate change from the current diet to the Raw Food diet. The slow switch can be a mix between the existing food and the Raw Food diet. If the existing food is a kibble, these two diets should not be mixed in one meal, but rather served alternately. The reason for this is that kibble and raw food are digested differently. If you are unsure of how to “switch” your pet to the Raw Food diet, please do not hesitate to contact Lindsay Canning on woof@poochpalate.co.za.
MY DOG ABSOLUTELY LOVED THE RAW FOOD DIET FOR THE FIRST 2 WEEKS, HOWEVER HE NOW SEEMS TO HAVE GONE “OFF “ THE FOOD. WHAT DO I DO?
This is completely normal and is similar to a detoxification process in humans. Your pet has gone from eating highly processed, highly preserved foods, to completely natural, raw food. There will be a detoxification process. It is extremely important that you persist with the food. The correct approach when you see that your dog is not wanting to eat is to immediately take the food away, store in the fridge and only give at the next meal time. This process may last for up to five days, but it is extremely important that you persist with this process, as the benefits will be abundantly clear later.
CAN I FEED THE RAW FOOD DIET TO PUPPIES?
Yes, puppies can go directly from weaning onto the Raw Food diet. However, puppies need up to 10% of body weight daily at any given time during the first six months and thereafter the portion size is reduced according to their weight gain and breed. Please feel free to contact Lindsay on woof@poochpalate.co.za. if you have any queries at all about how to feed the Raw Food diet to your puppy.
WILL THE RAW FOOD DIET MAKE MY PET PUT ON WEIGHT?
In our experience, the majority of our customers have found that the Raw Food diet is extremely effective at helping your overweight dog to lose weight and reach an acceptable weight. It has rarely been reported that dogs have gained excessive weight on the raw food diet. In our experience, if weight gain has been reported we have found that in most instances customers were exceeding the recommended daily intake. If you are at all concerned about your dog being overweight or underweight, we can refer you to our pet nutritionist who is completely familiar with the Raw Food diet.
SHOULD I ADD RICE, GRAINS OR ANY OTHER FOODS TO THE RAW FOOD DIET WHEN I FEED MY PET?
No, rice and grains are not a natural food for dogs. Grains have high levels of carbohydrates which are converted to sugars. Cancer cells feed on sugars and it is believed that
by decreasing the amount of carbohydrate in the diet, we may greatly reduce the risk of cancer.
WE HAVE HEARD THAT YOU SHOULD NEVER FEED YOUR DOG CHICKEN BONES. IS IT SAFE TO FEED DOGS CHICKEN CARCASSES, OR FOR THAT MATTER, PORK BONES?
Chicken carcasses are completely safe to feed your dog as long as the carcass / bone is not cooked. These bone products are important supplements for your dog and besides being recreational; they also provide additional calcium, magnesium and other trace elements. These bone products are also effective teeth cleaners.
WHAT SUPPLEMENTS SHOULD I BE FEEDING MY DOG?
It is recommended to include Omega 3 or Salmon Oil. The Raw Food is also able to provide the Omega 3 supplement that is suitable for your pet. Plain yogurt can also be included. One can also include other suitable supplements such as natural brewer’s yeast, vitamin E, a raw egg yolk.
IS IT TRUE THAT PETS POOP LESS ON THE RAW FOOD DIET?
Yes, the reason your dog is pooping less is because the majority of the food now
being ingested, is being digested and properly utilised by the body resulting in less waste.
IS IT NORMAL FOR MY DOGS POOP TO TURN WHITE?
Yes, the minced bone content accounts for it turning white. If you notice your dog straining while pooping, you can add some fruit / vegetable mix. Contact us if you would like to purchase this fruit/veg mix.
CAN THE RAW FOOD DIET IMPROVE MY PET’S SKIN AND FUR CONDITION?
Yes, the majority of customers have noted this as a clear benefit.
I HAVE HEARD THAT FEEDING RAW MEAT TO MY DOG WILL MAKE MY DOG VICIOUS OR CREATE A "BLOOD LUST". IS THIS TRUE?
This is an urban myth. There is no causative relationship between eating raw meat and wanting to kill animals or bite people. This behaviour has nothing to do with what a dog is fed and has everything to do with natural prey drive, training and socialisation.
WHAT IS YOUR RETURN POLICY?
If you are unhappy about the quality or condition of an item you have received, please let us know – we will do our best to help.
Unfortunately we can’t accept returns on perishable items such as food, frozen items and opened packets of treats or supplements. If your pet doesn’t like the food you have bought, we can suggest alternatives.
If you'd like to read more about our Return's Policy please click here